Become a Security Supervisor
Step up from patrol duties into supervision. Grade B trains you to control a site, manage a control room, direct junior officers and handle incidents with confidence and proper documentation.
PSIRA Grade B is the supervisory grade in the Private Security Industry Regulatory Authority's five-tier grading system, sitting above Grades E, D and C and below the top management grade, Grade A. Where Grades E to C cover patrolling, access control and basic safety, Grade B shifts the focus to leading people — supervising junior officers, controlling a site or shift, and taking responsibility for what happens on the ground.
The course is accredited under Board Notice 102 of 1995, which the Private Security Industry Regulation Act 56 of 2001 kept in force for Grade B and Grade A training standards. Our 5-day programme combines classroom theory on supervision, control room procedures and workplace discipline with practical exercises in shift management, radio communication and incident reporting.
Grade B is a required step for anyone who wants to work as a control room operator, shift supervisor, or site manager, and it's also the mandatory stepping stone before enrolling in Grade A. Many of our students complete Grade B directly after Grade C to keep progressing toward a management-track career in the security industry.
If your goal is a Firearm Competency qualification, First Aid, or a Health & Safety certificate to round out your supervisory profile, DT Academy offers these from the same Pretoria Central campus. You can also explore our full range of Security Training Courses to plan your next grade.
- Junior supervisory duties and chain-of-command procedures
- Site and shift control, deployment and roster oversight
- Control room operations and CCTV/radio communication
- Conflict management and de-escalation techniques
- Disciplinary procedures and recommending promotion or demotion
- Incident investigation and formal report writing
- PSIRA Code of Conduct as it applies to supervisors
Course Information
Introduction to Supervision & the PSIRA Code of Conduct
The role and responsibilities of a security supervisor, chain of command, and how the PSIRA Code of Conduct applies at a supervisory level. Legal accountability, use of authority, and the boundaries of a supervisor's power over junior officers.
Site Control, Conflict Management & Report Writing
Site and shift control principles, deployment planning and roster management. Conflict management and de-escalation techniques for handling disputes between staff, clients and the public. Formal incident report writing to a supervisory standard.
Control Room Operations
Hands-on practice monitoring CCTV feeds, operating access control systems, and coordinating radio communication between control room and officers on the ground. Logging and escalating incidents correctly.
Shift Management & Junior Officer Oversight
Practical exercises in managing a shift of junior officers, conducting briefings and debriefings, and applying disciplinary procedures. Practice making and motivating recommendations on the promotion or demotion of officers under your supervision.
Scenario Assessment & Certification
Scenario-based supervision exercises combining site control, conflict management and reporting. Final written and practical assessment. Briefing on submitting your course report to PSIRA and registering as a Grade B security service provider.
On-Site Training for Companies
Need to upskill several officers into supervisory roles at once? On-site Grade B training is available on request — our instructors come to your premises to train a group, reducing downtime while building an internal supervisory bench.
Request On-Site Training
Your Next Step: Grade A
Grade B is the final grade required before Grade A, the top tier of the PSIRA system focused on security management and regulatory compliance. Officers wanting to become senior managers, area managers or security company owners will need Grade A next.
View Grade A CourseWho Should Attend
- Grade C officers ready to move into a supervisory role
- Existing officers being considered for promotion by their employer
- Aspiring control room operators and shift leaders
- Officers progressing toward Grade A and a management career
- Security company employees needing formal supervisory certification
Career Opportunities After Grade B
- Security Supervisor
- Control Room Operator
- Shift Leader
- Site Manager (Junior)
- Team Leader — Guarding or Access Control
Enrol Now
Fill in the form below and one of our consultants will contact you within 48 hours to confirm your course and start date.
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Ready to Move Into Supervision?
Start This Week.
Join officers who have moved from patrol duties into supervisory and control room careers with DT Academy. On-site company training is also available — visit us at 0107 Rentbel Towers, 14 Bureau Lane, Pretoria Central 0002.
Or call 082 264 9605 / WhatsApp 071 524 4658
